OUR SERVICES
Cyberbacker
RESPONSIBILITIES: Transcription Preparing paperwork Scheduling of consultation with clients Preparing and emailing weekly reports Updating virtual files Build ongoing task list Oversee administrative tasks Admin tasks
Bookkeeper Backer
RESPONSIBILITIES: Create quality measurements to track improvement in efficiency and accuracy Develop quality assurance standards and company processes Adhere to company quality and process standards Ensure Cyberbackers meet expectations and demand Create reports documenting errors and issues for fixing Ensure that all cashflow are tracked and counter-checked before payout Respond to inquiries during and after payout Help the team in addressing disputes Create a process that will possibly minimize or eliminate discrepancies
Cyber Recruiter
RESPONSIBILITIES: Command and Database Management Drip Campaigns and Social Media Recruiting Appointment Setting Scripts Market Share Scripts Co-broke Scripts Merger Scripts Lead Follow up Events and Invitation Scripts Productivity Coaching Scripts New Licensee Scripts Prospect recruits on a daily basis from multiple lead sources Send and respond to text messages as well as inbound phone calls
Data Analyst Backer
RESPONSIBILITIES:
- Accountable for real-time reporting and diagnosing trends on key performance metrics.
- Generating daily to weekly and monthly to yearly KPI reports.
- Ensuring data is current and accurate for assigned division.
- Working in partnership with leadership.
- Consistently reviewing duplicate records.
- Using multiple data sources to update incorrect or incomplete data points.
- Creating standard QC reports to identify and correct data issues.
- Implementing processes for data collection, cleanup, maintenance, analysis, and validation for organization-wide data.
Events Backer
RESPONSIBILITIES:
- Develop company events by booking venues, technical staff, sponsors, concessionaires, guest speakers, entertainers, and other involved personnel.
- Create campaign materials and invitations for upcoming events.
- Compose a breakdown of total costing for a specific event.
- Gather audiences and manage program flow throughout the event
- Manage every designation during events (Registration, Ushers, Photo booth, Sound and Tech booth, floor manager, and hosts).
- Coordinate with media team for creation of public postings and video teasers.
- Develop and submit event summary reports showing the number of people attended, highlights, projected improvements for upcoming events, and success write-up.
Graphic Backer
RESPONSIBILITIES:
- Will work and collaborate with different departments for announcements and events.
- Produce and publish image posts using different graphic design tools (Adobe Illustrator, Photoshop, Microsoft Publisher, Canva, or any equivalent).
- Create at least 10 infographics for each department.
- Must be keen to details and efficiently use every space for every output.
Growth Backer
A Growthbacker develops and executes a plan to support the company acquire and retain clients, as well as discuss the services offered by the team. This includes gathering input from client and various departments from different companies, like analytics, operations and marketing, and using this information to establish growth targets and choose key performance indicators.
JOB DESCRIPTION:
- Sales
- Cold calling
- Setting up appointments
- Responsible for Client Engagement.
- Constant communication with new and existing clients.
- Perform follow ups.
- Sending necessary documents to clients.
- Create and update trackers.
- Gather feedback from clients.
- Sending End of Day report.
ISA Backer AND Lead Backer
- Manage leads and the CRM.
- Report issues with CRM by calling the hotline.
- Answer CRM-related questions from agents and provide training if needed.
- Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.
- Immediate response and scrubbing of the leads.(adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)
- Build follow up process for the agents.
- Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.
- Re-assigning leads to an agent once appointment is set.
- Daily monitoring of agent activity.
- Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.
- Generate report regarding Agent’s productivity and accountability.
- Build trackers and dashboard through google sheets.
- Track referrals and prepare referral forms.
- Create Lead Database for backup in case something happens with the CRM.
- Database and Pipeline Tool Management.
- Upload leads to dialer and schedule showings for agents.
- Cascade updates regarding incoming CRM-training or webinar and team announcement
SOCIA MEDIA BACKER
TASKS: (Mix of Voice and Non Voice)
- Set-up social media Business Pages. (Facebook, Instagram, Twitter, Youtube, TikTok, LinkedIn, etc)
- Community Management
- Scheduling post
- Responding to messages and comments
- Content planning
- Create content plans or calendar to drive engagement and promote online brand awareness.
- Design and create images or video content using different software (Canva, Photoshop, Illustrator, etc)
- Interpret and create social media reports and analytics
- Media Planning (Facebook Ads, Instagram Ads, Twitter Ads, Youtube Ads, LinkedIn Ads, TikTok Ads, etc)
TRANSACTION BACKER
RESPONSIBILITIES:
- Oversee all Aspects of buyer and seller transactions from executed purchase agreement to closing.
- Coordinate title/escrow, mortgage loan and appraisal processes.
- Coordinate inspections, regularly update and maintain communication with clients, agents, title officer, lender, etc.
- Submit all necessary documentation to office broker for file compliance.
- Coordinate moving/possession schedules.
- Schedule, coordinate and attend closing process.
- Enter all client information into client database.